Shipping policy

Shipping Policy

When will my order arrive?

  • Processing Time: Orders are typically processed within 3–7 days.
  • Delivery Estimates:
    • USA: 3–4 business days
    • Europe: 6–8 business days
    • Australia: 2–14 business days
    • Japan: 4–8 business days
    • International: 10–20 business days

Where do orders ship from?

Our products are crafted and shipped from the closest facility in our global network, ensuring efficiency and reducing carbon footprint.

Customs and Import Taxes

International orders may be subject to customs fees or taxes. These charges are determined by your local customs office, and we recommend contacting them for more details as these are not covered by us.

Issues with Delivery

If your order hasn't arrived:

  1. Verify the shipping address in your confirmation email.
  2. Contact your local post office.
  3. Check with your neighbors.

Still no luck? Contact us at concierge@lessapeur.com with your order number. If there was an error in your shipping address, we’re happy to send a replacement at your cost.

Orders and Tracking

How are products made?

We partner with a global print-on-demand service to bring you unique designs, ensuring high quality and efficiency.

Tracking Your Order

You'll receive a tracking link once your order ships. Questions? Contact us at concierge@lessapeur.com.

Received a Wrong or Damaged Item?

We apologize for any inconvenience. Please email support@lessapeur.com within 7 days with your order number and photos of the issue for a swift resolution.

Return Policy

Returns & Exchanges

We aim for 100% satisfaction but do not offer returns or exchanges due to the nature of our products. If there’s an issue with your order, please contact us.

Refunds

Eligible for items that are wrong or damaged. Contact us with proof, and we’ll arrange a refund or replacement.

Size/Color Exchanges

Currently, we do not offer direct exchanges. Please refer to our sizing charts before ordering to ensure the best fit.

Contact Us

For any questions or concerns, reach out to us at concierge@lessapeur.com. We're here to help!